The complete pay-as-you-grow customer service solution.
Call handling, telephone order- processing and query handling service
for busy ecommerce entrepreneurs
MyCustomerCare is a service designed to offer contact centre and response handling for the busy ecommerce entrepreneur.
The service allows the small start-up ecommerce company to "punch above its weight" with low cost, easy to use packages that allow the client to offer their customers the comfort and reassurance of big company services without all the costs.
Its easy to use:
The service comes in a choice of four straightforward packages, with clearly defined costs – so you simply select the package of service that suits you and your customer and, if you need more, just order more – truly pay-as-you-grow.
- pay- as- you go - no fixed contracts
- activity related billing - no hidden costs
- no minimum size – no client requirement is too small (or too large)
- no complex IT – if you have a phone you can use our services
- no long set up periods –if your needs are straightforward you can be up and running on our systems within a week.
What are the services available?
- Virtual PA –my messages
Your customers don't like message machines and voicemail and they may hang up.
You are busy running your business you don't have time to answer every call.
Indeed you may be driving, flying or in a meeting.
We will act as your PA, answering the call in your company's name,
taking a message, and passing it to you via email and/or text message.
We'll keep a log of messages taken –so we'll remember, you don't have to.
- Order & Pay –my sales centre
The number of people ordering through your website is set to rise – hopefully sharply.
A certain percentage of people will want/need to be able to order by phone.
We can make that possible. Our fully trained operators will:
and leave your customer feeling they are dealing with a company that cares.
- take the call - in your company name
- place the order - directly onto your system
- process the payment – through your on-line payment portal
We can even up-sell and cross-sell for you if you like.
- Answers Today – full customer service query handling
All the standard queries your customers may raise.
- Where's my stuff?
- Have you got it in blue?
- I don't like what I ordered, what do I do?
- Zero Delay – my growth room
Your business is going to grow – and fast.
Your capacity to handle calls from home will be limited and this gets worse as you grow.
We will handle the peaks and troughs of your customer service calls – even at Christmas, we can cope.